Introduction

Eco-Motive Pty Ltd (“Eco-Motive”, “Us”, “Our”, “We”) take the rights and privacy of all Customers (individuals and/or business) (“You”, “Your”, “Yourself”, “They”, “Their”) very seriously and prioritise its security and protection. In order to provide the highest quality of service we do require the collection of information to ensure our interactions with all parties is effective and timely.
This Privacy Policy outlines our interactions with information, data, third parties and retention in accordance with the Privacy Act and the 13 Australian Privacy Principles.

Consent

By interacting with us, through services provided, digital systems (e.g. website), telecommunication or in person, in relation to all services provided by Eco-Motive, you are agreeing to this Privacy Policy.
If you provide information on behalf of another person and/or business, please ensure they are aware of the information shared on their behalf.

Data Collected

In order to effectively provide services, we require the collection of various types of information. If you do not provide sufficient information needed for your desired service, we may be unable to provide you with the desired service experience.

Personal Information

Personal information may be required to engage with and provide your chosen service. Information we may collect includes, but is not limited to:

  • Name
  • Residential Address
  • Postal Address
  • Email Address
  • Phone Number
  • Date of Birth
  • Age
  • Place of Birth
  • Gender
  • Passport
  • Drivers Licence
  • Other Photo ID
  • Citizenship
  • Criminal History
  • Credit Score
  • Rideshare Account
  • Driving History
  • Driver Training

Log Data

Log data may be required to match your experience with online applications ensuring optimal user experience. Information we may collect includes, but is not limited to:

  • Computer IP Address
  • Mobile IP Address
  • Browser Type
  • Browser Version
  • Language
  • Geo-Location
  • Pages Visited
  • Date and Time of Web Page Visits
  • Time Spent on Web Pages
  • Source Links
  • Email Interactions
  • Operating System

Rental Information

Rental information will be required to match yourself with available and selected vehicles. Information we may collect includes, but is not limited to:

  • Service Selected
  • Service Contract
  • Payment Information
  • Charges Incurred
  • Booking Location
  • Geo-Fenced Service Area
  • Membership Number
  • Organisation Affiliates

Cookies

We may set cookies to enhance your website experience. This may include retention of personal settings or session cookies to support full web access without individual page logins. We also use long term cookies to support pre-population of content and displays.
All cookie functions can be disables by your web browser, however this may prevent the use of some functions on our web service.

Third Party Data Collection

Third party partners and clients may supply Eco-Motive with information which supports our services and service offerings. All data received from external sources will be maintained in accordance with this privacy policy.

Purpose of Data Retention

Eco-Motive will refer to collected information when providing various services as chosen by yourself. Actions taken by us when using information collected may include, but are not limited to:

  • Service Selection
  • Service Support
  • Payments
  • Vehicle Management
  • Driver Support
  • Driver Training
  • Ride Share Applications
  • Personalise User Experience
  • Continuous Improvement
  • Direct Marketing
  • Data Analysis
  • Issue Investigations
  • Complaint Management
  • As required by Law

Third Party Data Access

It is necessary for us to employ and work with external third-party providers to support the services provided by Eco-Motive. These external third-party providers will have access to the data necessary and required to efficiently support our services and the experience provided you.
Aggregated and anonymous data with no connection or link to a person or business may be used to research and analyse market opportunities by ourselves, our partners or independent third-party clients.
We will disclose collected information where required to do so by law enforcement or court order.

Marketing

We may directly and in-directly through service providers, communicate to you, marketing information, promotions and special offers specific related to our services and those of our partners. Our communications will be via various means, such as email, in accordance with applicable laws.
You may choose update contact preferences at any time by clicking the unsubscribe link at the foot of an email received.

Communication

Service-related updates, newsletters and market information will be periodically sent to active customers to ensure optimal service experience. Our service offerings and comprehensive, continuously improving and expanding, for this reason it is necessary to ensure our customers are aware of options and changes which affect their engagement with us.
We will contact active customers frequently to ensure the service engagement is effective and maintained. This will include notifications for vehicle management and repairs as applicable.

Vehicle Data

Eco-Motive vehicles are all fitted with GPS tracking systems. We will track the operation of our vehicles to ensure continued fleet serviceability, safety, performance, location and service management. Collected vehicle data is identified by our vehicle’s unique registration number/s. This data is owned by us and will be used by us as at our own discretion.

Changes to Policy

We may make changes to this Privacy Policy at any time to ensure continued compliance with applicable Acts and regulations and ensure currency with our service offerings.

Data Security

We will take all reasonable steps available and known to us to ensure the ongoing security of collected information. Data will be stored for a period of time we consider necessary for the primary purpose it was collected and the ongoing improvements of that and associated services.
Data may be combined and aggregated to assist us in optimisation of business process and service-related opportunities. Combined and aggregated data is disconnected from user sources removing risk of data breaches.
While we will continuously protect our systems and data, we are not in a position to guarantee complete data security where circumstances beyond our control arise.
Eco-Motive respects your right to access the data provided to us. Where written requests for information retained are received (to privacy@eco-motive.com.au.), we will acknowledge the request within seven (7) days and provide you with access to the information retained within thirty (30) days of acknowledgement.
You may request us to correct any aspect of your collected information by contacting us by email to privacy@eco-motive.com.au. Where we agree with the request, the change will take effect as soon as practically possible. If we do not agree with your request, you will be notified with the reason for rejection.
Should you have reason to believe there has been a breach of our information privacy, please contact us to privacy@eco-motive.com.au.

Complaints

If you are not satisfied with our services and retention of information collected which is associated with yourself and/or your business, you can contact us by email to support@eco-motive.com.au. We will respond to all complaints within 7 days and allocate a case manager who will work with you to resolve the issue raised.
Where you remain unsatisfied, you may choose to complain to the Office of Australian Information Commissioner(https://www.oaic.gov.au/).

References

Australian Privacy Act
Australian Privacy Principles (APPs)
Office of Australian Information Commissioner

Contact

If you have any questions about the Eco-Motive privacy policy, contact us anytime via email to: privacy@eco-motive.com.au
Revision Control
Version 1.0
Date Published 01 May 2019